Shipping
Shipping method and delivery costs
Most of our products are shipped via a standard small package service by the Fedex carrier. However, the shipping of some items may be done by another carrier depending on the weight, dimension or quantity of the items ordered. If you wish to receive your order via expedited shipping, please contact our customer service for the applicable fees.
1 866 901-5624
merchandising@julien.ca
We are happy to offer FREE SHIPPING on all orders of $75 and over, as we want to make your life easier. For all orders of $74,99 or less, shipping will be $5.
Certain regions are served only by sea or air transport. If necessary, we reserve the right to apply additional delivery costs for certain remote regions or special cases. You may receive a call from our team if transportation is not possible by road. Charges may apply in these cases and you will have the option to cancel your order.
Delivery times for most of our products
Delivery in Quebec is made in 4 to 6 working days. Delivery times for the rest of Canada can be up to 6 to 12 business days.
Orders are prepared within 24 to 48 hours of the transaction and shipped the next business day.
* Please note that the average delivery time may vary during holidays.
Delivery times for portable sink stations
Track your order
Once your order has been shipped, a tracking number will be emailed to you. You can use your tracking number to track your order on the carrier's website.
After three delivery attempts, if Fedex is unable to deliver the package, it will be re-shipped to our warehouse. In such a situation additional costs will be charged to you.
Ordering more than one product
Your order may be delivered to you in more than one box. You will then receive a tracking number per box shipped.
We make every effort to ensure that the boxes are delivered to you in good condition and we make sure that the product is well protected inside the box during transport. However, if anything happens during transport, contact us quickly and we will be happy to assist you.
If you have any further questions regarding the shipment of your order, please do not hesitate to contact us.