Returns

You have 30 days following the date of shipment of the order to request a return. The refund will be made using the same payment method as that used during the purchase. The goods must be returned in their original packaging, unused, in perfect condition and with all the documentation, parts and accessories.

How to make a return?

Before making a return for a product purchased online, you must contact us by email at merchandising@julien.ca in order to obtain an authorization. In order to obtain an authorization. Once your request has been processed and authorized, a FedEx return label will be emailed to you. You can therefore go to a FedEx service point near you to make the return, or contact FedEx directly to pick up your package.

Return fees

The delivery costs are very high. To allow you to return the product to us, we are ready to absorb part of the costs. However, a 25% of the value of the product will be asked for the costs of return, inspection and restocking of the item. These return shipping costs will then be deducted from your refund.

What items cannot be returned?

Merchandise opened, damaged and / or which is not in a condition to be resold will not be eligible for a refund, credit or exchange.

No refund or exchange will be accepted on products in liquidation and on shipping costs if applicable.

Cancel an order

It is impossible for us to cancel an order if it has already been shipped. However, if you have just placed an order on our online store and wish to cancel it, the best way is to call us directly: 418-687-3630 / 1-866-901-5624.